Information

Helpful info about Trellis Counseling and therapy in general

Welcome to Trellis Counseling.

This page brings together the key information, policies, and client protections that support your care, your rights, and your safety. Everything here is meant to help you feel informed, respected, and supported as you participate in therapy with us.

If you ever have questions about any of our policies or documents, you are always welcome to reach out. We’re here to help.

Important Client Documents

The following links provide the full text of each policy or required notice. These are part of Trellis Counseling’s compliance with state and federal regulations, including Oregon Administrative Rules (OARs), HIPAA, the ADA, and the No Surprises Act.

1. Notice of Privacy Practices (HIPAA)

Explains how your health information is protected and when it may be shared.
Here is the Link

2. Good Faith Estimate / No Surprises Act

Describes your right to receive an estimate of treatment costs and outlines billing protections.
Here is the Link

3. Client Rights

Your rights as a client, including participation in treatment, confidentiality protections, and nondiscrimination.
Here is the Link

4. Grievance Procedure

Instructions for filing a concern or complaint, how it will be reviewed, and your right to an external review through OHA.
Here is the Link

5. Non-Discrimination Statement

Our commitment to providing services without discrimination, as required by federal and state law.
Here is the Link

6. Accessibility / ADA Statement

Explains the accommodations available to support full access to services.
Here is the Link

7. Crisis & Emergency Instructions

Who to contact if you or someone else is in immediate danger or experiencing a crisis.
Here is the Link

8. Mental Health Advance Directive

Where to access more information.
Here is the Link

9. Voter Registration

Where to access the Voter Registration application.
Here is the Link

Rates

  • $225 for a 55 minute session
  • We have a sliding scale for those that need financial assistance

Payment and Cancellation Policies:

Payment is required at each session, and 24 hour notice is required for all appointment cancellations.

Cancellations and re-scheduled sessions will be subject up to the following charges if NOT RECEIVED AT LEAST 24 HOURS IN ADVANCE. This is necessary because a time commitment is made to you and is held exclusively for you. If you are late for a session, you may lose some of that session time.

—More than 24 hours notice = No Charge

—Fewer than 24 hours notice = Automatic $50 charge

—Fewer than 6 hours = Automatic $75 charge

—No Show-no attempt to cancel = Automatic $100 charge

If you are an Oregon Health Plan member, please be aware that although a fee will not be assessed for late cancels or no shows, we reserve the right to remove you from our active client list if you have more than 3 late cancellations or no-shows within a 6-month period. Should that occur, you would be placed on our waitlist, behind anyone else who might already be waiting.

Insurance:

Trellis Counseling is currently contracted with the following, although not all clinicians are contracted with all insurances listed:

  • Regence/Blue Cross/Blue Shield
  • Aetna
  • UnitedHealthcare
  • Providence
  • PacificSource
  • Medicare
  • Moda
  • HealthShare
  • Trillium Community Health Plan
  • Coming Soon: Kaiser

Did You Know?

You may also be able to use a Flex Spending Account (FSA) or Health Savings Account (HSA) to pay for counseling. Check with your insurance provider to see if you can use your account for mental health services provided by a Licensed Professional Counselor or Licensed Clinical Social Worker.

Parking

Harmony House

From Sunnyside Rd., turn onto 130th (right turn if you are heading east on Sunnyside Rd.). Parking is available behind the building.

Hope House

Parking on-site is reserved for staff. Street parking is limited but parking in the nearby Annex parking lot is allowed. If you can’t find street parking at the Hope House, look across the street, in between the red and gray buildings. There is an alley that leads to a parking lot and you can park there as well.

Trellis Counseling-Canby

Our office in Canby has plenty of on-street parking. Our ADA-compliant entry is at the back of the building.

What happens during inclement weather?

Our inclement weather policy is based on a philosophy that no one should feel they have to risk life and limb to avoid a cancellation fee. Therefore…

Telehealth sessions are a great option! If not…

If we don’t feel our staff can drive safely to the office or cannot work remotely, we will call and/or e-mail you and ask to reschedule. Please call your therapist and double check if you have not heard from them and the weather is questionable. Our therapists’ extensions are available on our staff page.

If you don’t feel safe and prefer to stay home, PLEASE call your therapist to ensure contact ASAP so that we can adapt our schedules (e.g., stay home, come in later, leave early, eat lunch, offer the time to others, etc.). If you do this there will be NO cancellation fee. If you no show, without making contact, then we will ask you to pay our regular no-show fee.

If we cancel counseling due to inclement weather (we follow the North Clackamas School District closure/late opening weather schedule), there is no charge to you for the cancellation. We post notices of the cancellation on our Facebook page and send out an email to everyone on the calendar. We may be able to offer Telehealth sessions when we have cancelled counseling hours at the office as an alternative.  We realize that there is nothing any of us can do about the snow or other types of inclement weather, so this is a viable alternative when a session needs to occur despite the weather. If we are only offering telehealth options due to inclement weather and that is not an option for you, with notice regarding this there there will be no charge for the cancellation.